Our frequently asked questions

Here you should find answers to any queries we are often asked relating to customers, access or technical queries.

Yes, you can now order online. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

No, you do not need to set up an account to order online. If you would like to set up an online account please contact us and we will send you a username and password.

The purchase area of our website is secure. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). All sensitive information is automatically encrypted, ensuring your information is kept private and cannot be read in the event that someone else intercepts it. To further safeguard your debit and credit card numbers and your bank account details, the firewall-protected servers do not connect directly to the internet. For more information on paypal click here

Next day delivery is available (on request) if the order is placed before 3pm (subject to stock availability).

Prices exclude VAT. VAT will be charged at the standard rate on all goods unless a valid VAT exemption certificate is supplied with the order.

Universities and research institutes engaged in medical and veterinary research can claim VAT exemption on the provision that Appleton Woods is sent a VAT exemption form. Annual exemption forms are available on request

No, prices are ex-works and are subject to a delivery charge.

Yes, service and calibration is available for all brands of manual and electronic pipettors. Contact us for more details and for a quotation.

Yes, a recycling service is available for your unwanted pipette tip boxes and inserts, only if purchased from us. Contact us for more details.

Yes, please contact the sales office on 0121 458 7740 for details or email info@appletonwoods.co.uk. Alternatively, you can submit your request to us using the online request form.

To request a sample, please contact your local Account Manager.

Yes, if you supply us with the manufacturers’ batch number and the Appleton Woods product code, we can request a copy of the certificate to be sent to you.

You can call our customer services office on 0121 458 7740 or email us at info@appletonwoods.co.uk with your query.

Alternatively, you can submit your query to us using the online request form.

Yes, please submit your details to us using the online request form here and we will send a catalogue by return.

Please submit your comments or suggestions to us using the online request form here or email info@appletonwoods.co.uk.

Appleton Woods’ Environmental Management System has been independently assessed and certified to the requirements of the international standard ISO 14001:2015.

Please see our certificate here

Yes, our QMS has been independently assessed and registered since 1993, and currently meets the requirements of BS EN ISO 9001: 2015. We are assessed and registered by NQA, certificate number 4444. Click here to view the certificate.

If you still have a question that you’d like to ask us, please give us a call on 0121 458 7740 or contact us here.