Our frequently asked questions
Here you should find answers to any queries we are often asked relating to customers, access or technical queries.
Yes, you can now order online. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
No, you do not need to set up an account to order online. If you would like to set up an online account please contact us and we will send you a username and password.
The purchase area of our website is secure. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). All sensitive information is automatically encrypted, ensuring your information is kept private and cannot be read in the event that someone else intercepts it. To further safeguard your debit and credit card numbers and your bank account details, the firewall-protected servers do not connect directly to the internet. For more information on paypal click here
Next day delivery is available (on request) if the order is placed before 3pm (subject to stock availability).
Prices exclude VAT. VAT will be charged at the standard rate on all goods unless a valid VAT exemption certificate is supplied with the order.
Universities and research institutes engaged in medical and veterinary research can claim VAT exemption on the provision that Appleton Woods is sent a VAT exemption form. Annual exemption forms are available on request
No, prices are ex-works and are subject to a delivery charge.
Yes, service and calibration is available for all brands of manual and electronic pipettors. Contact us for more details and for a quotation.
To request a sample, please contact your local Account Manager.
Yes, if you supply us with the manufacturers’ batch number and the Appleton Woods product code, we can request a copy of the certificate to be sent to you.
If you still have a question that you’d like to ask us, please give us a call on 0121 458 7740 or contact us here.