About Us Appleton Woods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Appleton Woods Ltd
Lindon House, Heeley Road, Selly Oak, Birmingham B29 6EN, United Kingdom
Phone: 0121 472 7353
Fax: 0121 414 1075
Email: Sales@appletonwoods.co.uk
VAT Registration Number: 110 1675 22
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit & debit card payment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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| Shipping And Handling Standard shipping cost is £9.50 per consignment when the order value is less than £100 (ex VAT) or free of charge when the order value is over £100 (ex VAT). N.B This offer does not apply to equipment orders. Applies to orders placed online only. |
| Delivery Schedule We will normally despatch your order to you within 3 working days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges 20% VAT is added to all orders unless the order is accompanied by a signed VAT exemption certificate. |
| Credit Card Security The purchase area of our website is secure. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). All sensitive information is automatically encrypted, ensuring your information is kept private and cannot be read in the event that someone else intercepts it. To further safeguard your debit and credit card numbers and your bank account details, the firewall-protected servers do not connect directly to the internet. For more information on PayPal security visit www.paypal.com |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 472 7353 (International +44 121 472 7353) or fax us on 0121 414 1075 (International +44 121 414 1075) or write to us at Lindon House, Heeley Road, Selly Oak, Birmingham, B29 6EN, United Kingdom |
Privacy Policy Appleton Woods do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies In Use on This Site
Cookies and how they Benefit You
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you'd expect
- Save you having to login every time you visit the site
- Remember your settings during and between visits
- Improve the speed/security of the site
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
You can learn more about all the cookies we use below
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
Our own cookies
We use cookies to make our website work including:
- Making our shopping basket and checkout work
- Determining if you are logged in or not
- Remembering your search settings
There is no way to prevent these cookies being set other than to not use our site.
Site Improvement Cookies
We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.
Anonymous Visitor Statistic Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software
Email tracking - If you use our service to register to receive communications via email then messages you receive may be trackable at an individual level, allowing us to determine, for example, opens and link clicks. This information is generally used to help assess the effectiveness of communications so that we can improve them and may occasionally be used to send relevant further communications in response to your actions (e.g. clicking a particular link) or inactions (e.g. not opening an email). You can unsubscribe from email communications at any time using the unsubscription link contained in each message. |
Returns Policy All goods supplied by the Company shall be examined and checked immediately upon receipt by the buyer. The company should be notified in writing within 48 hours of any damages, shortages or errors in the consignment. No claim whatsoever will be accepted by the Company in respect of any damage or shortage after this time. Where there is total loss of the Goods in transit, the customer must notify the company within seven days of the invoice. If no such notice is given, the Goods shall be deemed to have been supplied in accordance with the order and to have been accepted by the Buyer.
Goods that conform to the Buyer's order may not be returned without the consernt of the Seller. The Seller reserves the right to impose a handling charge of 15% of the net invoice value for these Goods.
The Seller reserves the right to refuce to accept any Goods returned, for whatever reason, if after inspection such Goods or their packaging prove unsatisfactory in any way.
The Buyer is responsible for ensuring that any returns are free from biological and chemical hazard. The seller reserves the right to refuse to accept Goods which in its view present a hazard to its staff or which may infringe the Health & Safety at Work legislation. |
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