Terms & Conditions

Appleton Woods are completely dedicated to your total satisfaction, if you have any suggestions or comments of how to improve our Terms & Conditions, please email us.

Our Contact details:
Appleton Woods Ltd
New Lindon House, Catesby Park, Kings Norton, Birmingham B38 8SE, United Kingdom
Registration Number: 907224

Phone: 0121 458 7740
Fax: 0121 458 5510

Email: Sales@appletonwoods.co.uk
VAT Registration Number: 110 1675 22

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit & debit card payment. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Standard shipping cost is £12.50 (ex VAT). N.B This offer does not apply to equipment orders. Capital equipment orders are subject to additional shipping charges. Applies to orders placed online only.

Delivery Schedule

We will normally despatch your order to you within 3 working days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is added to all orders unless the order is accompanied by a signed VAT exemption certificate.

Credit Card Security

The purchase area of our website is secure. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). All sensitive information is automatically encrypted, ensuring your information is kept private and cannot be read in the event that someone else intercepts it. To further safeguard your debit and credit card numbers and your bank account details, the firewall-protected servers do not connect directly to the internet. For more information on PayPal security visit www.paypal.com

Returns Policy 

All goods supplied by the Company shall be examined and checked immediately upon receipt by the buyer. The company should be notified in writing within 48 hours of any damages, shortages or errors in the consignment. No claim whatsoever will be accepted by the Company in respect of any damage or shortage after this time. Where there is a total loss of the Goods in transit, the customer must notify the company within seven days of the invoice. If no such notice is given, the Goods shall be deemed to have been supplied in accordance with the order and to have been accepted by the Buyer.

Goods that conform to the Buyer’s order may not be returned without the consent of the Seller. The Seller reserves the right to impose a handling charge of 15% of the net invoice value for these Goods.

The Seller reserves the right to refuse to accept any Goods returned, for whatever reason, if after inspection such Goods or their packaging prove unsatisfactory in any way.

The Buyer is responsible for ensuring that any returns are free from biological and chemical hazard. The seller reserves the right to refuse to accept Goods which in its view present a hazard to its staff or which may infringe the Health & Safety at Work legislation.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 458 7740 (International +44 121 458 7740) or fax us on 0121 458 5510 (International +44 121 458 5510) or write to us at New Lindon House, Catesby Park, Kings Norton, Birmingham B38 8SE, United Kingdom.