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Can I order online?Yes, you can now order online. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. |
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Do I need to set up an account to order online?No, you do not need to set up an account to order online. If you would like to set up an online account please contact us and we will send you a username and password. |
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When can I expect delivery of my order?Next day delivery is available (on request) if the order is placed before 3pm (subject to stock availability). |
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Can Appleton Woods service my pipettors?Yes, service and calibration is available for all brands of manual and electronic pipettors. Contact us for more details and for a quotation. |
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Can I recycle my empty pipette tip boxes?Yes, a recycling service is available for your unwanted pipette tip boxes and inserts. Contact us for more details. |
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Can you send me an Appleton Woods quotation?Yes, please contact the sales office on 0121 472 7353 for details. Alternatively, you can submit your request to us using the online request form. |
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Do your prices include VAT?Prices exclude VAT. VAT will be charged at the standard rate on all goods unless a valid VAT exemption certificate is supplied with the order. |
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Do your prices include delivery?No, prices are ex-works and are subject to a delivery charge. |
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Can my orders be VAT exempt?Universities and research institutes engaged in medical and veterinary research can claim VAT exemption on the provision that Appleton Woods is sent a VAT exemption form. Annual exemption forms are available on request. |
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Is it possible to obtain certificates of analysis?Yes, if you supply us with the manufacturers' batch number and the Appleton Woods product code, we can request a copy of the certificate to be sent to you. Alternatively, for CORNING products, click here |
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How can I get a sample of one of your products?Please call the sales office on 0121 472 7353 to arrange for a technical sales representative to contact you regarding your requirements. Alternatively, you can submit your request to us using the online request form. |
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I have a technical query, who do I ask?You can call our customer services office on 0121 472 7353 or e-mail us at helen@appletonwoods.co.uk with your query. Alternatively, you can submit your query to us using the online request form |
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Can you send me your latest catalogue?Yes, please submit your details to us using the online request form and we will send a catalgue by return. |
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How can I make any comments or suggestions? |
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